Guest registration & authority reporting
Every guest registered. Every report ready.
Vivestay turns guest registration and authority reporting into one clear digital workflow — for your guests, your team, and every property you manage. Guests register before arrival; you review, report and keep the record straight from one workspace.
Built for operators in Spain and Cyprus · EU-built and EU-hosted · No guest app required
The administrative maze
Registration shouldn’t live in messages and spreadsheets
Guest details, property records, jurisdiction rules and reporting deadlines are too often scattered across chat threads, paper forms and disconnected tools — with the operator holding it all together by hand.
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Guest data arrives sideways
Passport details dictated at check-in, photos in messaging apps, half-filled forms — retyped into whatever the authority needs, per guest, per stay.
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Every destination has its own rules
What must be collected, from whom, and by when differs by jurisdiction — and the operator is expected to simply know.
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Deadlines with nothing to show
Reporting windows are short, and when questions come later, “we sent it” is only worth as much as the record behind it.
The Vivestay workflow
From reservation to reported stay
One workflow carries every stay from booking to a closed, auditable record.
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A reservation arrives
From your booking software, through the API, or entered in the console — each stay gets its own registration.
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Guests get a secure link
Share it through your normal guest communication. It opens in the browser on any phone — no account, no app.
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Details collected and checked
Every traveller — children and guardians included — enters exactly what the destination requires, validated as they type.
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You review at a glance
Registration status, missing items and deadlines across all properties, in one workspace. Guests correct their own gaps.
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Reporting, completed and recorded
Authority reporting is prepared and managed in the platform, with the deadline tracked and the outcome recorded per stay.
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The record keeps itself
Registration, report and acknowledgement stay on an immutable audit trail — retained for the statutory period, then cleaned up.
What operators gain
The busywork it removes
Vivestay takes the repetitive parts off your desk without taking the control away from you.
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No front-desk data entry
Identity details are typed once, by the guest, before check-in — not copied from documents at the door or retyped from booking emails.
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Nothing missing, nothing extra
Vivestay knows what the destination requires and checks every registration against it — gaps surface while guests are still responsive.
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Deadlines under control
Reporting windows are computed from each reservation’s actual check-in time and timezone, and tracked on every report.
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Every property in one place
Manage multiple properties — or several separate businesses — from one console, with strict data separation between organizations.
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An audit trail you can show
Registrations and reports carry an immutable history: what was collected, reported and acknowledged, and when.
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Fits your stack
Reservation-platform connections, a documented API and signed webhooks keep reservations flowing in and status flowing out.
For your guests
A registration experience that feels like hospitality
Legal data collection is a poor first impression when it happens at the front desk. Vivestay turns it into a two-minute task guests finish before they travel.
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One link, nothing to install
The secure link opens in the browser on any phone. No account, no app store, no password.
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A few minutes, once
A mobile-first form built for international travellers asks only what the law requires — and guests review and correct everything before they confirm.
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Their data, respected
Data is collected for compliance, kept for the statutory period, and then scheduled for anonymisation and deletion — not warehoused.
Built around local requirements
Starting where the rules are strictest
Vivestay is built initially for operators in Spain and Cyprus, on a jurisdiction-aware foundation: each destination’s requirements are their own module, so what is collected, validated and reported always matches where you host.
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Spain
Traveller registration under Royal Decree 933/2021 — Anexo I data collection, validation, and the SES.Hospedajes reporting workflow with deadlines tracked per stay.
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Cyprus
Part of Vivestay’s initial market focus — jurisdiction-aware guest registration and reporting workflows for Cypriot accommodation operators.
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A foundation that travels
Jurisdictions are modular by design: new destinations are added as their requirements are verified, without changing how you work.
Trust & security
Treated like the sensitive data it is
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EU-built and EU-hosted
The platform runs on EU infrastructure and is developed in Europe.
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Encrypted in transit
HTTPS everywhere; integration credentials are additionally encrypted at rest.
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Strict tenant isolation
Each organization’s data is isolated, enforced at the database layer — not just in application code.
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Data minimisation
Only the data the law requires is collected, and it is retained only for the statutory period.
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Immutable audit trails
Compliance records are never silently overwritten; corrections are audited events.
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Be one of the first operators on Vivestay
We are onboarding a small group of early-access operators and shaping the product with them. If guest registration is on your plate, we would like to hear from you.