Product
What Vivestay does
A guest registration and compliance platform for accommodation operators — from the first booking detail to the acknowledged report, for every property you manage.
Registration
Guest registration
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Secure registration links
Every reservation gets its own secure link. Guests open it in the browser on any device — no account, no app.
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The whole travelling party
Lead guest plus additional travellers, including children with their guardian relationship — everyone the destination requires, captured once.
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Completeness you can see
Expected party size versus registered travellers, and per-field validation against the destination’s requirements — visible to you at all times.
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Review, correction & sign-off
Guests review and correct their details before confirming with a click-to-sign attestation; later corrections are audited, never silent.
Compliance
Compliance & reporting
Jurisdiction-aware from the ground up: what is collected, how it is validated, and how it is reported follows the rules of where you host.
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Jurisdiction-aware data collection
Each destination’s required guest and stay details — for Spain, the Anexo I traveller fields — collected through the guest flow together with your establishment configuration.
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Validation before the deadline
Registrations are checked against the authority’s requirements, so gaps surface days before the deadline — not after a rejection.
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Reporting workflow
Prepare and manage authority reporting from one workspace — for Spain, the parte de viajeros for SES.Hospedajes — with each stay carried through to a recorded outcome.
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Precise deadline tracking
Reporting windows are derived from the actual check-in time and property timezone — daylight saving included.
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Status you can prove
Every report carries its lifecycle — prepared, submitted, acknowledged — so the state of any stay is visible now and provable later.
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Audit history & retention
An immutable record of what was collected, reported and acknowledged, retained for the statutory period and then scheduled for anonymisation and deletion.
Operations
The operator console
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Reservations workspace
Every stay with its registration status, deadline and outstanding items — across all your properties.
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Property configuration
Jurisdiction, establishment identity, and timezone per property — set once, applied to every reservation.
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Reporting workspace
Reports, deadlines and acknowledgement status in one view — so the reporting queue is a list you clear, not a worry you carry.
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Audit trail
The immutable history of each registration and report, visible where you work.
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Teams & organizations
Operator accounts with email and password sign-in; one account can manage several fully isolated organizations.
Integrations
Integrations & API
Vivestay connects to the systems you already run — it does not replace them.
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Reservation-platform connections
Reservations flow in automatically from connected booking software, such as OwnerRez, and stay in sync as bookings change.
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Documented REST API
Provision reservations and follow registration state through a stable, documented API (OpenAPI description included).
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Signed webhooks
Your systems are notified as registrations progress — deliveries are signed, retried, and observable.
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Automation-friendly by design
Reservation intake, guest-link creation and status updates run as workflows, so routine administration happens without routine effort.
Security
Security & data protection
Guest identity data is among the most sensitive data in hospitality. Vivestay treats protection as a product requirement, not an afterthought.
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EU-built, EU-hosted
Developed in Europe and hosted on EU infrastructure.
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Encryption
HTTPS for everything in transit; integration credentials are envelope-encrypted at rest.
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Organization isolation
Tenant separation is enforced at the database layer, so one organization can never read another’s data.
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Data minimisation & retention
Only legally required data is collected; it is retained for the statutory period and then scheduled for anonymisation and deletion.
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Immutable compliance records
Records are never silently overwritten; every correction is an audited event with actor, time and reason.
See it with your own reservations
Early-access operators get hands-on onboarding and a direct line to the team building Vivestay.