Legal
Terms and conditions
These terms cover both browsing this website and using the Vivestay platform. They are an interim draft: several clauses that would normally be settled — liability, indemnity, refunds, service levels — are marked as needing legal review rather than filled in with numbers nobody has agreed.
Interim pre-launch draft — subject to legal review before paid commercial use. Version 1.0 (provisional draft), effective 5 August 2026. Where a clause below carries a review marker, it is not a settled commitment.
1. Who you are contracting with
Cloudsource LTD, a private limited liability company registered in the Republic of Cyprus under registration number HE 478194, registered office Strovolou 77, Strovolos Center, Office 401, 2018 Strovolos, Cyprus, VAT identification CY60185107T (“Cloudsource”, “we”, “us”). Vivestay is a product of Cloudsource LTD.
Contact: hello@vivestay.com. Full provider details: legal notice.
2. What these terms cover
Sections 3–4 apply to anyone browsing www.vivestay.com. Sections 5–17 apply where an organization uses the Vivestay platform at app.vivestay.com. Where a separately signed agreement or order form exists between us and a customer, that agreement prevails over these terms.
3. Using this website
The content of this website describes the Vivestay product and the regulatory context it operates in. It is provided for general information only. It is not legal advice, it does not create a compliance obligation or a guarantee, and it does not establish a professional relationship. Regulatory requirements change; the official sources of each country remain authoritative and take precedence over anything written here.
Capability availability, scope and timing for a specific operator are confirmed during onboarding and in the concluded agreement. Statements about what we intend to build describe intent, not commitment.
4. Intellectual property
The Vivestay name and logo, the software, and the text, design and graphics of this website are owned by Cloudsource LTD or licensed to it. You may read, link to and quote this website with attribution. You may not copy it wholesale, present it as your own, or use the brand in a way that suggests endorsement or affiliation that does not exist.
5. Eligibility and authority
The Vivestay platform is offered to businesses and professionals, not to consumers. By creating an account on behalf of an organization you confirm that you are at least 18, that you are authorised to bind that organization, and that the information you provide is accurate. If you are not authorised, do not create the account.
6. Accounts and security
You are responsible for the accuracy of your account details, for the confidentiality of your credentials, and for what is done under your account. Invite your colleagues as their own users rather than sharing a login — the audit trail is only worth having if it names the person who acted. Tell us promptly at hello@vivestay.com if you believe an account has been compromised.
7. Acceptable use
You must not: use Vivestay unlawfully or to process data you have no lawful basis to process; attempt to access another organization’s data; probe, scan or attempt to breach the service’s security other than under a written arrangement with us; interfere with the service’s availability; upload malicious code; scrape or resell the service; or use it to send unsolicited communications.
8. What Vivestay is, and what it is not
Vivestay is a compliance workflow platform. It helps you collect guest registration data, validate it against the rules configured for a jurisdiction, keep an auditable record, and prepare and record submissions to an authority where that is supported.
Vivestay does not provide legal advice and is not a substitute for it. Whether an obligation applies to you, which authority it runs to, and whether you have discharged it, remain your responsibility as the accommodation operator. We do not determine who the obligated party is.
Jurisdiction coverage is explicit and limited. Vivestay implements the jurisdictions named as supported in the product and on this website, and no others. Where no jurisdiction module applies to a property, the platform records and organises data but encodes no country’s required fields, deadlines or validation rules — it will not tell you that you are compliant, because it cannot know. Do not assume coverage that is not stated.
You are responsible for collecting guest data lawfully, for informing guests as the controller of that data, for configuring properties, jurisdictions, deadlines and reporting entities correctly, and for reviewing what is submitted on your behalf. Vivestay acts on the configuration you give it.
9. Third-party integrations
Vivestay can connect to third-party systems — property management systems, channel managers and similar — where you choose to enable them. Those services are operated by their providers, under their own terms, and we do not control them. Connecting one means authorising us to exchange the relevant data with it on your behalf. If a provider changes or withdraws its interface, or its credentials stop working, the integration may stop; we will tell you what we see, but we cannot guarantee a third party’s service.
10. Availability, maintenance and support
We aim to keep the service available and to carry out planned maintenance with notice where we reasonably can. Maintenance, updates and occasional interruptions are a normal part of running a service.
Service level. Requires legal review — no uptime commitment, credit regime or support response time is offered at this stage, and none should be inferred. If a service level is to be committed, it must be drafted and agreed — we would rather offer nothing than publish a number we have not designed the operations to meet.
11. Trials, subscriptions and payment
Paid activation is not live. As at the effective date of these terms, no payment is being taken through the Vivestay platform in production: billing is switched off, no payment provider is active in the production environment, and no price is published for purchase. Where this website describes plans, cycles or a trial, it describes the intended commercial model, not a live purchasing facility.
When paid subscriptions are activated, the price, billing cycle, trial length and payment terms applicable to a customer will be those presented at the point of purchase and confirmed in the resulting order — not those inferred from marketing copy.
Cancellation, renewal and refunds. Requires legal review — cancellation rights, automatic renewal, notice periods and refund policy are not settled and are deliberately not stated here. Nothing in these terms should be read as a refund commitment or as a waiver of one.
Taxes. Prices, and whether they are stated inclusive or exclusive of VAT, will be confirmed at the point of purchase. [TO BE CONFIRMED BEFORE COMMERCIAL LAUNCH] — the VAT treatment applied to sales in each customer country (owner decision C-8)
12. Data protection
How we handle personal data is set out in the privacy policy. In summary: for your account, billing and support data we are the controller; for the guest registration data your organization processes through Vivestay, you are the controller and we are the processor, acting on your documented instructions.
Data-processing agreement. [TO BE CONFIRMED BEFORE COMMERCIAL LAUNCH] — publication of the standard Art. 28 GDPR data-processing agreement. Until it is published and concluded, paid onboarding of a customer whose guest data we would process must not begin.
13. Confidentiality
Each of us may learn non-public information about the other. Each will use it only for the purpose of the relationship, protect it with reasonable care, and not disclose it except to people who need it and are bound to keep it confidential, or where disclosure is legally required. This does not apply to information that is public without breach, already known, independently developed, or lawfully received from someone else.
14. Suspension and termination
You may stop using the service and close your account. We may suspend or terminate access where these terms are materially breached, where use is unlawful or endangers the service or other customers, or where amounts properly due are unpaid after notice. Where circumstances allow, we will give notice and an opportunity to put things right first.
Because Vivestay holds records that may be subject to statutory retention obligations, termination does not automatically delete everything: data is dealt with according to the retention rules that apply to it and to the data-processing agreement. We will make your data available for export for a reasonable period around termination.
15. Disclaimers
The website and, to the extent permitted by law, the platform are provided “as is”. We do not warrant that the service will be uninterrupted or error-free, that it will detect every compliance issue, or that any particular regulatory outcome will be achieved. We do not warrant the accuracy of data supplied by you or by a third-party system. Nothing here excludes a warranty or right that cannot lawfully be excluded.
16. Limitation of liability
Requires legal review — the liability regime — the cap, the categories of excluded loss, and their interaction with mandatory Cyprus and EU law — has not been drafted or approved. No limitation figure is stated here because stating an unapproved one would be worse than stating none.
What we will say plainly, because it is true regardless: nothing in these terms limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be limited or excluded.
17. Indemnity
Requires legal review — any indemnity given by a customer — its scope, its carve-outs and its procedural conditions — has not been drafted or approved, and no indemnity is asserted here.
18. Governing law and jurisdiction
These terms are governed by the laws of the Republic of Cyprus, which is where Cloudsource LTD is established. This does not deprive you of the protection of mandatory provisions of the law of your own country that would otherwise apply.
Jurisdiction. Requires legal review — the choice of forum — whether disputes go to the courts of Cyprus exclusively, and how that interacts with the customer’s own jurisdiction — needs confirmation before it is asserted.
19. Changes to these terms
We will update these terms as the product and the company develop, and materially when they have been through legal review. The version and effective date appear at the top of this page. Where a change materially affects an existing customer, we will notify them rather than rely on a silent update.
20. Contact
Questions about these terms: hello@vivestay.com, or write to Cloudsource LTD at the registered office shown in the legal notice.
Version 1.0 (provisional draft) · effective 5 August 2026 · Cloudsource LTD (HE 478194)